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torm & Tempest Cover Under Fire Insurance – What Is Covered and What Is Not?

When strong winds, storms, or severe weather strike, many homeowners assume that any damage caused by the storm will automatically be covered under their Fire Insurance policy.

However, that is not always the case.

👇 Refer to the illustration below

Most standard Fire Insurance policies do not automatically include Storm, Tempest, Hurricane, Cyclone or Windstorm cover.

To obtain this protection, policyholders may need to add Storm & Tempest cover as an extension to their Fire Insurance policy, depending on the insurer and policy wording. Some HouseOwner Insurance policies may already include this coverage.

When included, this additional cover generally protects the main building structure against storm-related damage.

✅ Commonly Covered

Damage to the main building structure such as:

  • Roof
  • Ceiling
  • Walls
  • Main building structure

For example, if strong winds damage your roof and rainwater enters the house, the resulting damage to the insured building may be claimable, subject to the policy terms, conditions and exclusions.

❌ Common Exclusions

Storm and Tempest cover does not necessarily protect everything located outside the house.

Common exclusions may include:

  • Gates
  • Fences
  • Awnings / Canopies
  • Blinds
  • Signboards
  • Metal smoke stacks
  • Buildings under construction, reconstruction or major renovation

These items may require additional coverage or policy extensions, depending on the insurer and policy wording.

💡 Always Check Your Policy Wording

Insurance policies can differ from one insurer to another.

Before assuming that storm damage is covered, it is important to review the policy wording, schedule and any extensions that may apply to your property.

Understanding what is covered — and what is not covered — can help prevent unpleasant surprises when making a claim.

If you are unsure whether your current Fire Insurance policy includes adequate Storm & Tempest protection, speak to your insurance adviser for a policy review.

Not all policies provide the same coverage. Always refer to your policy wording for the exact terms, conditions and exclusions applicable to your insurance policy.

Real Travel Insurance Claim: RM120,000 Medical & Helicopter Evacuation in Switzerland

Real Travel Insurance Claim: RM120,000 Medical & Helicopter Evacuation in Switzerland

Insurance may look like just a document.
But its real value only appears when something unexpected happens.

Recently, one of our customers experienced an accident while travelling in Switzerland. Thankfully, she had purchased travel insurance before the trip.

When the incident happened, she immediately contacted both me and the insurance company’s emergency hotline for assistance.

After assessing the situation, the emergency team arranged for helicopter evacuation to send her to the nearest hospital for treatment.

Medical treatment overseas can be extremely expensive, especially in Europe.

The total claim amount for this case was more than RM120,000, which included:

• Overseas hospital medical expenses
Helicopter evacuation to hospital
• Follow-up medical treatment after returning to Malaysia

During the claim process, there were some unexpected challenges, and part of the claim was initially rejected by the insurance company.

However, I assisted the customer by submitting an appeal and providing additional explanation and documents to the insurer.

After further review, the claim was approved according to the policy coverage.

From the date of the incident until the full claim payout, the entire process took about 6 months.

*Claim documents and medical evidence related to the case.
(Some personal information has been removed for privacy.)

What This Case Reminds Us

Travel insurance is not only for major accidents.

It provides financial protection and assistance when unexpected situations happen overseas.

Medical treatment in foreign countries can easily cost tens of thousands of ringgit. Without insurance, travellers may need to pay all these costs themselves.


Why Travel Insurance Matters

✔ Overseas medical treatment can be very expensive
✔ Emergency evacuation services may be required
✔ Insurance assistance helps coordinate treatment overseas
✔ Claim support helps customers navigate the process
✔ Financial protection during unexpected situations


A Reminder for Travellers

Before travelling, always make sure:

• Your travel insurance is active
• Your coverage matches your travel destination
• If you plan to visit high altitude areas or participate in adventure activities, remember to add coverage for dangerous sports or high-altitude activities
• Consider additional benefits such as pandemic coverage, flight delays, and travel disruptions


Travel with peace of mind — good preparation makes a big difference.

Different insurance plans provide different benefits. Coverage depends on the terms and conditions of each policy.

Flight Delayed 24 Hours: Travel Insurance Paid RM1,200

Most travellers focus on flight tickets, hotels, and itineraries when planning a trip.

Very few expect their journey to be disrupted by a major flight delay.

Unfortunately, flight delays can happen unexpectedly and may result in inconvenience, additional expenses, missed plans, and extended waiting time.

What Happened?

In this case, the insured was travelling from Hanoi to Kuala Lumpur.

The scheduled flight on 5 October was delayed and eventually rescheduled to the following day.

As a result, the traveller experienced a total delay of approximately 24 hours before being able to continue the journey.

While the delay was beyond the traveller’s control, the disruption affected travel plans and caused considerable inconvenience.

The Insurance Coverage

Fortunately, the traveller had purchased a Travel Insurance policy before the trip.

The policy included Travel Delay coverage, which provides compensation when a covered journey is delayed beyond the minimum qualifying period stated in the policy.

After the required documents were submitted, the claim was assessed and approved.

Claim Outcome

Travel Delay Compensation Paid: RM1,200

The claim was processed based on the policy’s Travel Delay benefit and paid according to the terms and conditions of the policy.

Travel Delays Are More Common Than Many People Think

Many travellers assume delays only happen occasionally.

However, flights may be delayed due to:

  • Weather conditions
  • Technical issues
  • Airport operational disruptions
  • Air traffic congestion
  • Airline scheduling problems
  • Unexpected events beyond the airline’s control

Even a short delay can disrupt connecting flights, hotel bookings, transport arrangements, and planned activities.

Why Travel Insurance Matters

When purchasing a holiday package or airline ticket, many travellers consider Travel Insurance as an optional extra.

However, travel disruptions often occur when they are least expected.

For a relatively small premium, Travel Insurance may provide benefits such as:

  • Travel Delay
  • Trip Cancellation
  • Missed Departure
  • Baggage Delay
  • Loss of Baggage
  • Personal Accident Coverage
  • Medical Expenses Overseas
  • Emergency Medical Evacuation

The actual benefits depend on the policy purchased.

Final Thoughts

Most people buy Travel Insurance hoping they will never need to use it.

This traveller probably felt the same way before the trip.

However, when the unexpected happened, the policy provided financial compensation that helped offset the inconvenience caused by the 24-hour flight delay.

Travel is meant to create good memories.

While insurance cannot prevent delays, it can help reduce the financial impact when travel plans do not go as expected.

Because sometimes, the journey itself becomes the unexpected part of the trip.

Real Burglary Claims: Why Home Insurance Matters

Most homeowners believe burglary only happens to other people.

Many homes have security grilles, strong locks, nearby neighbours, or even guard dogs. These measures certainly help, but unfortunately, they do not guarantee that a burglary will never happen.

The photographs below are taken from actual burglary claim cases handled by our office. They involve different homeowners, different properties, and different insurance policies.

Forced Entry Can Cause Significant Damage

In these cases, burglars forced their way into the homes by damaging security grilles, door locks, and entry points.

Apart from the loss of personal belongings, homeowners were also faced with repair costs for damaged doors, locks, frames, and grilles.

Many people only think about stolen items when they hear about burglary. However, the cost of repairing the damage left behind can also be substantial.

A Real Claim Example

One of the burglary claims resulted in a compensation payment of RM6,680.

The annual premium for the policy was only RM269.72.

Although insurance cannot prevent a burglary from happening, it can help reduce the financial burden when an unfortunate incident occurs.

The Common Problem: Underinsurance

Over the years, whenever we ask homeowners whether they would like to review their contents sum insured, a common reply is:

“There is nothing valuable in my house.”

However, when we actually add up the value of household contents, the amount is often much higher than expected.

Consider the value of:

  • Televisions
  • Refrigerators
  • Washing Machines
  • Air Conditioners
  • Furniture
  • Computers
  • Mobile Devices
  • Kitchen Appliances
  • Personal Belongings

Most families gradually accumulate these items over many years.

In one of the burglary cases, the homeowner later realised that the contents coverage was lower than the actual value of the household contents. While the claim payment helped reduce the financial loss, the experience highlighted the importance of maintaining an adequate sum insured.

Since then, the homeowner has reviewed and updated the coverage regularly as new furniture, appliances, and household items were added to the home.

Your Home Changes Over Time

Insurance agents can recommend suitable protection, but only homeowners truly know what is inside their homes.

As years pass, families purchase new furniture, renovate their homes, replace appliances, and accumulate more belongings. The value of household contents today may be very different from what it was five or ten years ago.

Reviewing your Home Insurance regularly helps ensure that your coverage keeps pace with those changes.

Being Careful Is Important. Being Prepared Is Better.

Having security grilles, strong locks, alarm systems, CCTV cameras, neighbours nearby, or even guard dogs can certainly reduce the risk of burglary.

However, burglars are often patient and constantly looking for opportunities.

We may be careful, but burglars are also careful in waiting for the right opportunity.

While no one expects a burglary to happen, being financially prepared can make a significant difference when it does.

Final Thoughts

Home Insurance is not only about protecting your house against fire, lightning, or floods.

It also provides valuable protection against burglary-related losses and property damage, helping homeowners recover financially after an unexpected event.

You may not be able to stop every burglary, but you can reduce the financial consequences when it happens.

The question is not whether burglary can happen.

The question is whether you are adequately protected if it does.

Lightning Damage Claim – Home Insurance Helped Cover Unexpected Electrical Damage

Many homeowners are aware of the risk of fire, burglary, and floods, but few realise that lightning strikes can also cause damage to electrical equipment inside the house.

In this case, the insured experienced a lightning-related power surge that damaged household electrical equipment.

Case 1: Damaged Washing Machine

After a thunderstorm, the homeowner discovered that the washing machine could no longer function properly. A technician later confirmed that the internal electrical components had been damaged due to a power surge believed to be caused by lightning activity.

The repair cost was submitted together with supporting documents and assessment reports.

Claim Paid: RM834.75

Case 2: Damaged Fuse Box / Electrical Components

 

In another case, a homeowner experienced damage to the home’s electrical distribution system following a lightning strike nearby.

The affected fuse box and electrical components showed signs of burning and required replacement.

After the necessary documents and repair invoices were submitted, the claim was successfully approved.

Claim Paid: RM660.00

Why This Matters

Lightning strikes are common in Malaysia, especially during the rainy season.

While many people assume only direct lightning strikes cause damage, power surges from nearby lightning activity can also affect:

  • Washing machines
  • Refrigerators
  • Air conditioners
  • Televisions
  • Internet routers
  • Electrical distribution boards
  • Other household appliances

Repair or replacement costs can quickly add up.


The Importance of Home Insurance

Many homeowners focus on protecting the building itself but overlook the protection available for household contents and electrical equipment.

A Home Insurance policy may provide coverage for accidental damage caused by events such as lightning, subject to policy terms and conditions.


Claim Process

One question we often hear is:

“Will the insurance company really pay?”

The answer is simple:

If the loss is covered under the policy and sufficient supporting documents are provided, claims can often be processed smoothly.

Important documents may include:

  • Photographs of the damage
  • Repair quotation or invoice
  • Technician’s report
  • Claim form
  • Supporting evidence requested by the insurer

Final Thoughts

Lightning can occur at any time, and the resulting electrical damage may not always be minor.

These real claim cases serve as a reminder that home insurance is not only for major disasters. It can also help reduce unexpected expenses caused by everyday risks that many homeowners may overlook.

Claim amounts shown are actual examples. Every claim is subject to policy terms, conditions, exclusions, and insurer assessment.

 

Real Contractor’s All Risk Claim: RM728,000++ Construction Damage Caused by Neighbouring Fire

Real Contractor’s All Risk Claim: RM728,000++ Construction Damage Caused by Neighbouring Fire

Insurance is often something we hope we never need.
But unexpected situations can happen anytime — even when we are careful.

In this case, our client was carrying out construction work at a project site. Everything was progressing normally.

However, an unexpected incident happened.

A fire suddenly broke out at a neighbouring factory, and the intense heat from the fire caused heat damage to the wall structure at our client’s construction site.

This incident was not caused by the contractor’s negligence. Sometimes, even when we take precautions, incidents from nearby premises can still affect our project and cause significant losses.

Fortunately, the contractor had purchased a Contractor’s All Risks (CAR) Insurance Policy.

A claim was submitted to the insurance company.

Contractor all risk insurance claim settlement document construction damage
Claim settlement document related to the case. Some information has been removed to protect client privacy.

After assessment by the insurer and loss adjuster, the claim details were as follows:

Adjusted Loss: RM856,540.20
Less Deductible: RM128,481.03
Final Claim Settlement: RM728,059.17

This claim process took about 4–5 months.

During the process, I assisted the client in:

• Following up with the insurance company
• Preparing and submitting important supporting documents
• Responding to queries from the insurer and adjuster

Proper documentation and timely follow-ups helped to speed up the claim assessment and settlement process.

Eventually, the claim was approved and paid by the insurance company.


Key Reminder for Contractors

Construction projects face many risks — not only from the site itself, but sometimes from unexpected incidents happening nearby.

Even when a contractor takes all necessary precautions, external events can still lead to financial losses.

Having the right insurance coverage can help reduce the financial impact when such situations occur.